Top Key Companies for Business Processes Outsourcing Market: ADP, Teleperformance, Concentrix, Paychex, Conduent, Arvato Bertelsmann, TCS, DXC Technologies, Accenture, HCL Technologies Limited, Genpact, Amdocs Ltd, IBM, First source Solutions, Intelenet Global Services, Capgemini SE, China Customer Relations Centers Inc, China Data Group Co., Ltd, Chinasoft International Co., Ltd, Infosys Ltd (Infosys BPM), M and Y Global Services, Northking Information Technology Co., Ltd, Wipro Ltd.
Global Business Processes Outsourcing Market Size was estimated at USD 1057.62 million in 2022 and is projected to reach USD 1164.68 million by 2028, exhibiting a CAGR of 1.62% during the forecast period.
Global Business Processes Outsourcing Market Overview And Scope:
The Global Business Processes Outsourcing Market Report 2025 provides comprehensive analysis of market development components, patterns, flows, and sizes. This research study of Business Processes Outsourcing utilized both primary and secondary data sources to calculate present and past market values to forecast potential market management for the forecast period between 2025 and 2032. It includes the study of a wide range of industry parameters, including government policies, market environments, competitive landscape, historical data, current market trends, technological innovations, upcoming technologies, and technological progress within related industries. Additionally, the report provides an in-depth analysis of the value chain and supply chain to demonstrate how value is added at every stage in the product lifecycle. The study incorporates market dynamics such as drivers, restraints/challenges, trends, and their impact on the market.
This Market Research Report provides a comprehensive analysis of the global Business Processes Outsourcing Market and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Business Processes Outsourcing portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms' unique position in an accelerating global Business Processes Outsourcing market.
Global Business Processes Outsourcing Market Segmentation
By Type, Business Processes Outsourcing market has been segmented into:
CRM (Customer Relationship Management) BPO
HRO (Human Resources Outsourcing) BPO
Finance and Administration (F&A) BPO
Other BPO Services
By Application, Business Processes Outsourcing market has been segmented into:
Bank
Medical Insurance
Retail
Information Technology and Telecommunications
Other
Regional Analysis of Business Processes Outsourcing Market:
North America (U.S., Canada, Mexico)
Eastern Europe (Bulgaria, The Czech Republic, Hungary, Poland, Romania, Rest of Eastern Europe)
Western Europe (Germany, UK, France, Netherlands, Italy, Russia, Spain, Rest of Western Europe)
Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
South America (Brazil, Argentina, Rest of SA)
Middle East & Africa (Turkey, Bahrain, Kuwait, Saudi Arabia, Qatar, UAE, Israel, South Africa)
Competitive Landscape of Business Processes Outsourcing Market:
Competitive analysis is the study of strength and weakness, market investment, market share, market sales volume, market trends of major players in the market.The Business Processes Outsourcing market study focused on including all the primary level, secondary level and tertiary level competitors in the report.The data generated by conducting the primary and secondary research. The report covers detail analysis of driver, constraints and scope for new players entering the Business Processes Outsourcing market.
Top Key Companies Covered in Business Processes Outsourcing market are:
ADP
Teleperformance
Concentrix
Paychex
Conduent
Arvato Bertelsmann
TCS
DXC Technologies
Accenture
HCL Technologies Limited
Genpact
Amdocs Ltd
IBM
First source Solutions
Intelenet Global Services
Capgemini SE
China Customer Relations Centers Inc
China Data Group Co.
Ltd
Chinasoft International Co.
Ltd
Infosys Ltd (Infosys BPM)
M and Y Global Services
Northking Information Technology Co.
Ltd
Wipro Ltd
Chapter 1: Introduction
1.1 Research Objectives
1.2 Research Methodology
1.3 Research Process
1.4 Scope and Coverage
1.4.1 Market Definition
1.4.2 Key Questions Answered
1.5 Market Segmentation
Chapter 2:Executive Summary
Chapter 3:Growth Opportunities By Segment
3.1 By Type
3.2 By Application
Chapter 4: Market Landscape
4.1 Porter's Five Forces Analysis
4.1.1 Bargaining Power of Supplier
4.1.2 Threat of New Entrants
4.1.3 Threat of Substitutes
4.1.4 Competitive Rivalry
4.1.5 Bargaining Power Among Buyers
4.2 Industry Value Chain Analysis
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.5.4 Challenges
4.4 Pestle Analysis
4.5 Technological Roadmap
4.6 Regulatory Landscape
4.7 SWOT Analysis
4.8 Price Trend Analysis
4.9 Patent Analysis
4.10 Analysis of the Impact of Covid-19
4.10.1 Impact on the Overall Market
4.10.2 Impact on the Supply Chain
4.10.3 Impact on the Key Manufacturers
4.10.4 Impact on the Pricing
Chapter 5: Business Processes Outsourcing Market by Type
5.1 Business Processes Outsourcing Market Overview Snapshot and Growth Engine
5.2 Business Processes Outsourcing Market Overview
5.3 CRM (Customer Relationship Management) BPO
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size (2017-2032F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 CRM (Customer Relationship Management) BPO: Geographic Segmentation
5.4 HRO (Human Resources Outsourcing) BPO
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size (2017-2032F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 HRO (Human Resources Outsourcing) BPO: Geographic Segmentation
5.5 Finance and Administration (F&A) BPO
5.5.1 Introduction and Market Overview
5.5.2 Historic and Forecasted Market Size (2017-2032F)
5.5.3 Key Market Trends, Growth Factors and Opportunities
5.5.4 Finance and Administration (F&A) BPO: Geographic Segmentation
5.6 Other BPO Services
5.6.1 Introduction and Market Overview
5.6.2 Historic and Forecasted Market Size (2017-2032F)
5.6.3 Key Market Trends, Growth Factors and Opportunities
5.6.4 Other BPO Services: Geographic Segmentation
Chapter 6: Business Processes Outsourcing Market by Application
6.1 Business Processes Outsourcing Market Overview Snapshot and Growth Engine
6.2 Business Processes Outsourcing Market Overview
6.3 Bank
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size (2017-2032F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 Bank: Geographic Segmentation
6.4 Medical Insurance
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size (2017-2032F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Medical Insurance: Geographic Segmentation
6.5 Retail
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size (2017-2032F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 Retail: Geographic Segmentation
6.6 Information Technology and Telecommunications
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size (2017-2032F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 Information Technology and Telecommunications: Geographic Segmentation
6.7 Other
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size (2017-2032F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Other: Geographic Segmentation
Chapter 7: Company Profiles and Competitive Analysis
7.1 Competitive Landscape
7.1.1 Competitive Positioning
7.1.2 Business Processes Outsourcing Sales and Market Share By Players
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 Business Processes Outsourcing Industry Concentration Ratio (CR5 and HHI)
7.1.6 Top 5 Business Processes Outsourcing Players Market Share
7.1.7 Mergers and Acquisitions
7.1.8 Business Strategies By Top Players
7.2 ADP
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Operating Business Segments
7.2.5 Product Portfolio
7.2.6 Business Performance
7.2.7 Key Strategic Moves and Recent Developments
7.2.8 SWOT Analysis
7.3 TELEPERFORMANCE
7.4 CONCENTRIX
7.5 PAYCHEX
7.6 CONDUENT
7.7 ARVATO BERTELSMANN
7.8 TCS
7.9 DXC TECHNOLOGIES
7.10 ACCENTURE
7.11 HCL TECHNOLOGIES LIMITED
7.12 GENPACT
7.13 AMDOCS LTD
7.14 IBM
7.15 FIRST SOURCE SOLUTIONS
7.16 INTELENET GLOBAL SERVICES
7.17 CAPGEMINI SE
7.18 CHINA CUSTOMER RELATIONS CENTERS INC
7.19 CHINA DATA GROUP CO.
7.20 LTD
7.21 CHINASOFT INTERNATIONAL CO.
7.22 LTD
7.23 INFOSYS LTD (INFOSYS BPM)
7.24 M AND Y GLOBAL SERVICES
7.25 NORTHKING INFORMATION TECHNOLOGY CO.
7.26 LTD
7.27 WIPRO LTD
Chapter 8: Global Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
8.1 Market Overview
8.2 Historic and Forecasted Market Size By Type
8.2.1 CRM (Customer Relationship Management) BPO
8.2.2 HRO (Human Resources Outsourcing) BPO
8.2.3 Finance and Administration (F&A) BPO
8.2.4 Other BPO Services
8.3 Historic and Forecasted Market Size By Application
8.3.1 Bank
8.3.2 Medical Insurance
8.3.3 Retail
8.3.4 Information Technology and Telecommunications
8.3.5 Other
Chapter 9: North America Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
9.1 Key Market Trends, Growth Factors and Opportunities
9.2 Impact of Covid-19
9.3 Key Players
9.4 Key Market Trends, Growth Factors and Opportunities
9.4 Historic and Forecasted Market Size By Type
9.4.1 CRM (Customer Relationship Management) BPO
9.4.2 HRO (Human Resources Outsourcing) BPO
9.4.3 Finance and Administration (F&A) BPO
9.4.4 Other BPO Services
9.5 Historic and Forecasted Market Size By Application
9.5.1 Bank
9.5.2 Medical Insurance
9.5.3 Retail
9.5.4 Information Technology and Telecommunications
9.5.5 Other
9.6 Historic and Forecast Market Size by Country
9.6.1 US
9.6.2 Canada
9.6.3 Mexico
Chapter 10: Eastern Europe Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
10.1 Key Market Trends, Growth Factors and Opportunities
10.2 Impact of Covid-19
10.3 Key Players
10.4 Key Market Trends, Growth Factors and Opportunities
10.4 Historic and Forecasted Market Size By Type
10.4.1 CRM (Customer Relationship Management) BPO
10.4.2 HRO (Human Resources Outsourcing) BPO
10.4.3 Finance and Administration (F&A) BPO
10.4.4 Other BPO Services
10.5 Historic and Forecasted Market Size By Application
10.5.1 Bank
10.5.2 Medical Insurance
10.5.3 Retail
10.5.4 Information Technology and Telecommunications
10.5.5 Other
10.6 Historic and Forecast Market Size by Country
10.6.1 Bulgaria
10.6.2 The Czech Republic
10.6.3 Hungary
10.6.4 Poland
10.6.5 Romania
10.6.6 Rest of Eastern Europe
Chapter 11: Western Europe Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
11.1 Key Market Trends, Growth Factors and Opportunities
11.2 Impact of Covid-19
11.3 Key Players
11.4 Key Market Trends, Growth Factors and Opportunities
11.4 Historic and Forecasted Market Size By Type
11.4.1 CRM (Customer Relationship Management) BPO
11.4.2 HRO (Human Resources Outsourcing) BPO
11.4.3 Finance and Administration (F&A) BPO
11.4.4 Other BPO Services
11.5 Historic and Forecasted Market Size By Application
11.5.1 Bank
11.5.2 Medical Insurance
11.5.3 Retail
11.5.4 Information Technology and Telecommunications
11.5.5 Other
11.6 Historic and Forecast Market Size by Country
11.6.1 Germany
11.6.2 UK
11.6.3 France
11.6.4 Netherlands
11.6.5 Italy
11.6.6 Russia
11.6.7 Spain
11.6.8 Rest of Western Europe
Chapter 12: Asia Pacific Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
12.1 Key Market Trends, Growth Factors and Opportunities
12.2 Impact of Covid-19
12.3 Key Players
12.4 Key Market Trends, Growth Factors and Opportunities
12.4 Historic and Forecasted Market Size By Type
12.4.1 CRM (Customer Relationship Management) BPO
12.4.2 HRO (Human Resources Outsourcing) BPO
12.4.3 Finance and Administration (F&A) BPO
12.4.4 Other BPO Services
12.5 Historic and Forecasted Market Size By Application
12.5.1 Bank
12.5.2 Medical Insurance
12.5.3 Retail
12.5.4 Information Technology and Telecommunications
12.5.5 Other
12.6 Historic and Forecast Market Size by Country
12.6.1 China
12.6.2 India
12.6.3 Japan
12.6.4 South Korea
12.6.5 Malaysia
12.6.6 Thailand
12.6.7 Vietnam
12.6.8 The Philippines
12.6.9 Australia
12.6.10 New Zealand
12.6.11 Rest of APAC
Chapter 13: Middle East & Africa Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
13.1 Key Market Trends, Growth Factors and Opportunities
13.2 Impact of Covid-19
13.3 Key Players
13.4 Key Market Trends, Growth Factors and Opportunities
13.4 Historic and Forecasted Market Size By Type
13.4.1 CRM (Customer Relationship Management) BPO
13.4.2 HRO (Human Resources Outsourcing) BPO
13.4.3 Finance and Administration (F&A) BPO
13.4.4 Other BPO Services
13.5 Historic and Forecasted Market Size By Application
13.5.1 Bank
13.5.2 Medical Insurance
13.5.3 Retail
13.5.4 Information Technology and Telecommunications
13.5.5 Other
13.6 Historic and Forecast Market Size by Country
13.6.1 Turkey
13.6.2 Bahrain
13.6.3 Kuwait
13.6.4 Saudi Arabia
13.6.5 Qatar
13.6.6 UAE
13.6.7 Israel
13.6.8 South Africa
Chapter 14: South America Business Processes Outsourcing Market Analysis, Insights and Forecast, 2017-2032
14.1 Key Market Trends, Growth Factors and Opportunities
14.2 Impact of Covid-19
14.3 Key Players
14.4 Key Market Trends, Growth Factors and Opportunities
14.4 Historic and Forecasted Market Size By Type
14.4.1 CRM (Customer Relationship Management) BPO
14.4.2 HRO (Human Resources Outsourcing) BPO
14.4.3 Finance and Administration (F&A) BPO
14.4.4 Other BPO Services
14.5 Historic and Forecasted Market Size By Application
14.5.1 Bank
14.5.2 Medical Insurance
14.5.3 Retail
14.5.4 Information Technology and Telecommunications
14.5.5 Other
14.6 Historic and Forecast Market Size by Country
14.6.1 Brazil
14.6.2 Argentina
14.6.3 Rest of SA
Chapter 15 Investment Analysis
Chapter 16 Analyst Viewpoint and Conclusion
Business Processes Outsourcing Scope:
|
Report Data
|
Business Processes Outsourcing Market
|
|
Business Processes Outsourcing Market Size in 2025
|
USD XX million
|
|
Business Processes Outsourcing CAGR 2025 - 2032
|
XX%
|
|
Business Processes Outsourcing Base Year
|
2024
|
|
Business Processes Outsourcing Forecast Data
|
2025 - 2032
|
|
Segments Covered
|
By Type, By Application, And by Regions
|
|
Regional Scope
|
North America, Europe, Asia Pacific, Latin America, and Middle East & Africa
|
|
Key Companies Profiled
|
ADP, Teleperformance, Concentrix, Paychex, Conduent, Arvato Bertelsmann, TCS, DXC Technologies, Accenture, HCL Technologies Limited, Genpact, Amdocs Ltd, IBM, First source Solutions, Intelenet Global Services, Capgemini SE, China Customer Relations Centers Inc, China Data Group Co., Ltd, Chinasoft International Co., Ltd, Infosys Ltd (Infosys BPM), M and Y Global Services, Northking Information Technology Co., Ltd, Wipro Ltd.
|
|
Key Segments
|
By Type
CRM (Customer Relationship Management) BPO
HRO (Human Resources Outsourcing) BPO
Finance and Administration (F&A) BPO
Other BPO Services
By Applications
Bank
Medical Insurance
Retail
Information Technology and Telecommunications
Other
|
